Shipping Policy

Shipping Policy – Supplement Superstore

At Supplement Superstore, we’re committed to delivering your order quickly, securely, and efficiently. Whether you’re shopping within Australia or overseas, we provide reliable shipping options to suit your needs.

Domestic Shipping (Australia)

Standard Shipping: Orders are usually delivered within 3–7 business days.
Express Shipping: Available to most regions, with delivery in 1–3 business days.
Free Shipping: Enjoy free standard shipping Australia-wide on all orders over $150.

Please note: Delivery times may vary depending on your location, courier schedules, public holidays, or unforeseen delays.

International Shipping

We ship worldwide to select countries. Costs and delivery times depend on your destination:

Standard International Shipping: 7–21 business days.
Express International Shipping: 3–7 business days (where available).

International customers are responsible for any customs duties, taxes, or fees applied by their local authorities. Please check with your customs office before placing your order.

Order Processing

Orders are processed Monday to Friday (excluding public holidays).
Most orders are dispatched within 1–2 business days of payment confirmation.
Once dispatched, you’ll receive a shipping confirmation email with tracking details.

Tracking Your Order

A tracking number will be emailed to you once your order has been shipped.
You can use this number to monitor your delivery progress.
If tracking information is not received within 3 business days of purchase, please contact us at orders@supplementsuperstore.com.au.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Free Shipping applies to all Australian orders over $100.

Delivery Issues

If you experience problems with your delivery (e.g., delays, lost or damaged items), please contact our support team at orders@supplementsuperstore.com.au. We’ll work with the courier to resolve the issue as quickly as possible.

Undeliverable Packages

If a package is returned to us due to:

Incorrect address details,
Refusal to pay customs fees, or
Failure to collect the package from your local courier office, the customer will be responsible for any additional shipping or re-delivery fees.